Customer Service

Sometimes, it is an irony to be living in a country that offers customer service to foreigners via phone but sucks in providing quality service to its fellow men.  My hubby and I recently had this experience in Bacolod recently.  Our internet connection had a problem for a week and we have been calling the PLDT Customer Service for like a decade and the agents just told us to wait for the technician to check our connection.  So we waited for 3 days and finally, he came but unfortunately he wasn’t able to fix the problem.  Since my hubby is working online, internet is really a vital part of our everyday life. We decided to have another internet connection since we shared from my aunt’s internet line.  Hubby and I went to PLDT office to pay for the new line, he already got a number to the payment window but he wanted to ask something from the customer care desk.  He asked the guard for another number but the guard got irritated and told hubby that he should have asked the internet agent before he decided to apply for a new line.  So, my hubby was annoyed, I heard what the guard said so I intervened and told him that it was better to ask something first before paying because if there was a problem, we can still cancel it.  With a grumpy face, he finally gave us a number.  My hubby finally had his chance to ask the customer care representative, but she was also not in the mood that time.  She acted arrogant and irritated, so hubby told her that she shouldn’t be in that position if she’s acting this way.  Maybe, she was surprised with that comment so she did what she had to do.  It was an infuriating experience because we didn’t expect it to be this way.  PLDT is one of the largest companies in the Philippines and it should be a benchmark in giving quality service to its customers.  It is sad to know that people working in customer care take their job for granted.  Please do remember, without customers, you won’t be having that job.  We ended our day in Mcdonalds where we had ice cream to cool our temper.  I do hope, I won’t meet these kinds of people again.

@McDonalds Lacson

ice cream makes her happy :)

Parenting

I thought being a mom is easy, but I was wrong.  I decided to stop working in Riyadh because of my daughter. I wasn’t able to spend most of my time with her for two years and I really regretted it.  She smiled shyly and hesitated to hug me the first time she saw me in the airport.  But as soon as she saw her dad, she jumped with excitement. I admitted, I was so jealous that time.  She didn’t even want me to carry her because she said she’s heavy.  So I accepted her reason.  But as days passed, I even regretted more why I left her on the most delicate days of her childhood.  She would always call daddy if she needed something.  She wanted daddy to give her a bath, change her clothes, comb her hair and others.  I just sat there watching them hugging and tickling each other while we fought most of the time.  She always cried if I reprimanded her and I told my hubby he made my daughter a spoiled brat but honestly, I was just frustrated.  For two weeks, my daughter and I had this love-hate relationship.  I don’t want us to fight everyday so I changed my strategies.  I tried to be with her without her daddy.  We studied, sang, danced or even played temple run together.  While daddy was busy working, we would rumble in bed as I tickled her until she laughed her heart out.  We even took a bath together and she scrubbed my face with soap.  I let her washed her clothes while I am doing the laundry or put the vegetables in the pot while I am cooking.  These are small things but paid a lot.  Nowadays, she usually says “I love you” first and gives me with small kisses.  My heart is really overjoyed. Now, I am starting to work again.  Though, I am not earning as much as I was before but I have never been happy like this.  

Mikka and Me :)

To my dear friend Jarmie, who is a very dedicated mom to Mavi, my sister in law Mariton, who is a loving mom to Travis, my Aunt Tess and Aunt Jo who devoted themselves in serving their family, I salute all of you.  And to those mothers who spend their time away from their family, I believe that God will someday grant the deepest desires in your heart.   I have been in your situation and I know how hard it is to be far from the ones you loved. To y best friend Sefa and Jared, in God's perfect time, both of you will be reunited. 

Jarmie and Mavi :)

Mariton and Travis :)

Sefa and Jared :)